ABOUT US:

Our company, Fondako Media, is a growth agency for top 0.001% life insurance agents. We've scaled from $USD 0 to $USD 3,000,000 per year in less than 3 years.

We have world-class standards and intensity while promoting a healthy lifestyle. You'll be working in an extremely empowering environment.

We've helped over 1,200+ life insurance agents across North America in the last 3 years, and you'll get to be on the leading edge of these transformations.

ROLE:

The CSM is a crucial member of our organization, directly contributing to the success of our clients.

Your ultimate goal as a CSM is to increase the Lifetime Value (LTV) of our customer base.

And to ensure clients:

✅ Have speed in support so they can achieve said result 

✅ Have depth (quality) in support so they can achieve said result 

✅ Maximise renewals/upgrades/referrals/testimonials (backend sales)

OUTCOMES/KPIs::

• Successfully Managing A Book Of Clients: One client (4 months in the frontend and 6-12 months in the backend. +/- 50 managed clients required)

• Conducting High Quality 1-on-1 Zoom Calls With Your Clients

• Offer Mon-Fri 24H through Slack/WhatsApp/Skool support (Available Mon-Fri 8am to 5pm EST - a MAXIMUM 1H response time is required during business hours. Outside of business hours, messages should be treated first thing in the morning.)

• Coordinating w/ Tech, Marketing and Sales Dept if needed

• Daily Client Success Team Meetings (Mon-Fri) 9am EST (60 minutes)

• Monthly Churn Rate BELOW 10%

• Maximise retention of the clients you receive. (Renewing on the frontend program or upselling to the backend program)

• Upsell 10% of the clients you receive from the frontend program to the backend. (We have a detailed renewal/upsell process that we can help you withYou can also use Team Lead to assist in renewals/upsells if needed.)

•   Renewing clients 25% of your clients into 6-12mo long term contracts after their initial 4-month contract

• Refund/Cancellation KPI < 3%

•   Ensure standards of client success remain within integrity despite growth.

• Company values, standards and culture are consistently upheld by all team members.

QUALIFICATIONS:

This Is For You If:

✅ You have sales experience within the online info space 

✅ You have an in-depth knowledge and understanding of the online coaching industry

✅ You find fulfilment in supporting others in obtaining their goals

✅ You enjoy developing meaningful relationships 

✅ You are results-oriented

✅ You actively look to improve, personally and professionally, through books, courses, etc

✅ You want to be held to high standards and be challenged in your work

✅ Calm, confident and grounded tone of voice.

✅ Being eager to master the art of appointment setting.

✅ Excellent communication skills.

✅ Proficiency with CRM software and data analysis tools.

✅ Strong understanding of sales processes and strategies.

✅ Experience in using digital marketing tools, including social media platforms.

✅ Strong negotiation and decision-making skills.

✅ High emotional intelligence, resilience, and problem-solving ability.

✅ You understand that to be the best, you have to work hard for it and learn from others who are further ahead than you.

✅ Lastly and most importantly, you’re hungry and coachable.

At Fondako Media, we want people who are amazing culture fits over anything else. We have found that some of our best team members have had little experience and/or college degrees relative to their role, but were extremely hungry, coachable, and driven to be the best. 

So if that’s you, feel free to go ahead and apply at the bottom of this page!

DISQUALIFIERS: 

**Please DO NOT apply to this position if you:

❌ Have less than 1 year of experience in the online consulting/marketing/sales industry

❌ Want a position for flexibility and travel freedom ONLY

❌ Aren’t willing to work 50-60 hrs/week if needed

❌ Have no interest in continuing to train and improve your skills

❌ Can’t take criticism or feedback

WORKING HOURS:

8 am to 5 pm Eastern Standard Time Zone (Flexibility Offered)

COMPENSATION:

1. Account Management Commission → 6.5% of client’s MRR (6.5% x $USD 3750 = $USD 244 per client x 50-60 clients = $USD 12,200-14,640/month)

2. Backend Sales Commissions → 10% of cash collectedFrontend contracts are for 4 months. After 4 months, it is your job to renew the client into 3 mo, 6 mo or 12 mo contracts ranging from $USD 10,000-$52,000, where you will get an extra 10% commission on all renewals.

You should be able to add $USD 3,000 to $USD 20,000 per month to your Account Management Commission just from your backend sales.

3. Referrals from your book of clients → 10% of cash collected

On Track Earnings:

$USD 10,000-15,000+ per month within the first 4-6 months.

$USD 15,000-30,000+ based on performance once fully ramped → 6-12 months+ 

Your income is not capped. As the company grows, your your possibility to earn more also grows.

**This is based on our current CSM performance.

BENEFITS:

Work-life balance with remote work from anywhere.

All expenses paid company retreats, client masterminds, and annual planning sessions.

Access internal trainings (invested over $250,000 in the past 4 years in some of the best online marketing and sales mentors you can find)

Be part of the fastest growth agency for financial advisors in North America growing 24% quarter-over-quarter for the last 3 years and on track to hit $USD 7M in revenue in 2025, $USD 12M in revenue in 2026, $USD 20M in revenue in 2027 and aiming at a valuation of $USD 100M by 2030.

FONDAKO MEDIA CORE VALUES:

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

Commitment: It’s a lot easier to become great at something when you’re 100% committed & and focused on making it work, rather than having 1 foot in and one foot out. At Fondako, you're either "ALL-IN" or "ALL-OUT". We do not accept in-betweens. You need to be 100% committed to becoming the master of your craft, not only for yourself but for your family, for your future, for your wallet, for the team, and for your clients.

High Say-Do Ratio: There’s nothing that builds more self-confidence, trust, and high-performance teams, than saying you’re gonna do something, and actually doing it. At Fondako, we have a high Say-Do ratio, meaning if we say we are gonna work out 5x/week, we do it. If we say we’re gonna read a book, we do it. If we say we’re gonna sell 5 units a week, we do it,etc.

Conduct Yourself Like A True High Performer: Everybody knows what’s right and what’s wrong... Eat fast food or meal prep? Sleep 4 or 8 hours a night? Watch a movie or work out? Putting in 30 or 60 hours a week? At Fondako we learn how to follow our moral compass to optimize our life and performance in all realms of humane endeavour.

Speed & Execution: Money loves speed. If you love money, you gotta be fast! If you can do 200% more work than someone else in a given month, you’ll make 200% more money. The opposite is also true if you can only achieve 50% of someone else’s production in the same timeframe, they’ll make 2x more money than you! At Fondako, we’re all about achieving more in less time!

Accountability & Extreme Ownership: At Fondako, we believe we are in control of our own destiny, and that it’s our responsibility to make something of ourselves by holding ourselves accountable and finding new ways to deliver outstanding results.